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Return Policy

Eligibility and Conditions. Returns allowed?: Yes. The following conditions apply to the Returns policy:. Requirements. The following will be required to process a return request:. Item must be in the same condition that you received it, unused/unwas

Exchanges and Store Credit Policy

Eligibility and Conditions. Exchanges allowed?: Yes. Store Credit offered?:  Yes. The following additional conditions apply to the Exchange and Store Credit policy:. The following conditions apply to the Exchange and Store Credit policy:. Requirement

Cancellations and Order Modifications Policy

Order cancellations and or modifications must be submitted in writing within 1 hour of order placement. After that time has elapsed, you may be eligible for refund, exchange, or store credit. Please refer to those policies for more details. Our cance

Incomplete Orders / Missing Items Policy

Kozy Couch will process a replacement for orders that arrive with items or components missing. Incomplete or Missing Item Claim Window. Window length: 10 days. Window start date:. For Missing Items, the claim window starts as of the date the order wa

Shipping Policy

Eligible Destinations:. Kozy Couch offers shipping to the contiguous 48 states, Washington D.C., Hawaii & Alaska. Order Fulfillment:. Unless otherwise indicated on the product page,for in-stock orders we allot our fulfillment team up to 2 business da

Chargebacks Policy

At Kozy Couch, we strive to provide excellent customer service and resolve any issues that may arise. This policy outlines our guidelines and procedures regarding chargebacks initiated by customers. By making a purchase, you acknowledge and agree to

Third Party Shipping Protection Policy

Kozy Couch partners with Route to offer Green Package Protection. This service provides coverage for your orders from loss, theft, or damage during transit. We highly encourage customers to purchase shipping protection as it extends coverage to your

Discounts Policy

At Kozy Couch, we believe in providing exceptional value to our valued customers. To enhance your shopping experience and reward your loyalty, we offer the following discount policy:. Promotional Discounts:. We frequently run promotional campaigns an

Privacy Policy

Privacy policy. OpenStore Privacy Notice. Last Updated: 6/6/2023. Kozy Couch is owned and operated by Miami Labs, Inc. (d/b/a OpenStore). This Privacy Policy describes how Kozy Couch together with OpenStore and our subsidiaries and affiliated compani