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Exchanges and Store Credit PolicyUpdated a month ago

  1. Eligibility and Conditions

    1. Exchanges allowed?: Yes

    2. Store Credit offered?:  Yes

    3. The following additional conditions apply to the Exchange and Store Credit policy:

  2. The following conditions apply to the Exchange and Store Credit policy:

    1. Requirements 

      1. The following will be required to process an exchange or store credit request:

        • Item must be in the same condition that you received it, unused/unwashed, with tags, and in its original packaging.

        • Please make sure that the couches need to be fully sealed and in their original packaging to be eligible for a return.

    2. Exclusions

      1. Exchanges or Store Credit will not be provided under the following circumstances

        • Items marked as final sale, gift cards, bespoke products, and gifts with purchase are all ineligible for exchanges.

        • Not fully sealed or open couches.


  1. Exchange and Store Credit Window

    1. Window length: 30 days

    2. Window start date: The refund window starts as of the date the order is marked as delivered by the carrier

  2. Return Shipping Fees

    1. Return shipping label cost responsibility party:  Kozy Couch

  3. Exchange and Store Credit Initiation: 

    1. Once the returned item(s) are received and inspected by our team, we will initiate the Exchange or Store Credit process.

  4. Holding Customer Funds: 

    1. Customer funds will be held temporarily until we can confirm the receipt of the returned items and verify that they meet the refund eligibility criteria.  Holding customer funds helps us prevent fraudulent or unauthorized returns and ensures a fair and secure exchange and store credit process.

  5. Terms: 

    1. Please note that this Exchange and Store Credit processing policy may be subject to change at the discretion of Kozy Couch. Any updates or modifications to this policy will be communicated to customers through appropriate channels. By continuing with a purchase from Kozy Couch you acknowledge and agree to abide by the terms and conditions outlined in this exchange and store credit processing policy.

  6. Exchange and Store Credit Processing: 

    1. To submit an exchange or store credit request, if you haven’t yet done so, please provide your order ID and shipping address to our exchange portal (link)

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