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Kozy Couch

How can we help? Get all of your important questions answered here or reach out to us to learn more.

Help Center - Kozy Couch

What can I do if my order arrives damaged?

Orders

What is the cost of shipping?

Do you ship to APO/FPO/DPO addresses?

Do you ship to Alaska or Hawaii?

Do you ship internationally?

My shipment was not delivered. What do I do?

Shipping + Delivery

What comes with my Kozy couch?

How long can I keep my Kozy in the box?

What is the Kozy made out of?

Is the foam safe?

Should I let my Kozy Couch “relax” after unboxing?

Can I wash my Kozy? What if it gets stained?

Product

What is your return & refund policy?

What is your cancellation policy?

Returns & Cancellations

What payment methods do you accept?

Payment Methods

What is Route and Green Package Protection?

How Does Route Work?

How Does Route Process Refunds or Reorders?

When Should I File a Claim?

What if My Order Never Arrives or is Stolen?

What if My Order Arrives Damaged?

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

What are Route’s Terms and Conditions?

Is Route a Licensed Insurance Company?

Route Shipping Insurance

Holiday Shipping Deadlines 🎄 2022

What is a Holiday Shipping Deadline?

Holiday Shipping Deadlines 🎄

Everything you need to know about placing an order with Kozy Couch.

Everything you need to know about shipping your Kozy Couch.

Everything you need to know about Kozy Couch products.

Route helps cover your order in the event that it gets lost, stolen, or damaged while in transit.

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