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Return PolicyUpdated 5 months ago

Kozy Couch facilitates returns of  items under specific conditions. Returns are allowed, provided the item is in the same condition as received, unused/unwashed, with tags, and in its original packaging. For couches, vacuum sealing must be intact. Certain items are excluded from returns, such as those marked as final sale, gift cards, bespoke products, unsealed or damaged boxes, and gifts with purchase. 


The return window is 15 days, starting from the date the order is marked as delivered by the carrier. Return shipping and processing fees are the responsibility of the  customer, and the return process begins once the received items are inspected. Customer funds may be temporarily held to confirm the receipt of returned items and ensure they meet refund eligibility criteria, preventing fraudulent or unauthorized returns and ensuring a fair process.

Please be aware that this return processing policy may be subject to change at the discretion of  Kozy Couch. Any updates will be communicated to customers through appropriate channels. By continuing with a purchase, you acknowledge and agree to abide by the terms outlined in this returns processing policy.

To initiate a return request, please provide your order ID and shipping address through our returns portal. Refund processing may take additional time due to increased order volume and our commitment to meticulous inspection for product quality, extending the processing period up to 3 weeks. We appreciate your understanding and patience during this period.


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