Return PolicyUpdated a month ago

Eligibility and Conditions

1. Returns allowed?: Yes

2. The following conditions apply to the Returns policy:

   1. Requirements 

      • The following will be required to process a return request:

        • Item must be in the same condition that you received it, unused/unwashed, and with tags.

        • Please make sure that the couches need to be fully sealed and in their original packaging to be eligible for a return.

   2. Exclusions

      • Returns will not be provided under the following circumstances

        • Items marked as final sale, gift cards, bespoke products, and gifts with purchase are all ineligible for returns.

        • Not fully sealed or open boxes.

Return Window

1. Window length: 30 days

2. Window start date: The returns window starts as of the date the order is marked as delivered by the carrier

Return Shipping Fees

1. Return shipping label cost responsibility party: Kozy Couch

Refund Initiation: Once the returned item(s) are received and inspected by our team, we will initiate the refund transaction.

Holding Customer Funds: 

1. Customer funds will be held temporarily until we can confirm the receipt of the returned items and verify that they meet the refund eligibility criteria. Holding customer funds helps us prevent fraudulent or unauthorized returns and ensures a fair and secure return process

Terms:

1.  Please note that this return processing policy may be subject to change at the discretion of  Kozy Couch. Any updates or modifications to this policy will be communicated to customers through appropriate channels. By continuing with a purchase from Kozy Couch, you acknowledge and agree to abide by the terms and conditions outlined in this returns processing policy.

Return Processing: 

1. To submit a return request, if you haven’t yet done so, please provide your order ID and shipping address to our returns portal (link)