What is your return & refund policy?Updated 6 months ago
Thanks for shopping at Kozy Couch. If you are not entirely satisfied with your purchase, we’re here to help.
You have 30 days from the date you received your item to submit a return request. To be eligible for a return, your item must be in the same condition that you received it unused, with tags, and in its original packaging (fully sealed, unopened).
The following are not eligible for refund or exchange
- Final sales
- Gift cards
- Custom made products
- Gifts with purchase
- Not fully sealed or open couches
You can initiate a return by clicking here.
You will be responsible for paying your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.
Once we receive your item, we will notify you that we received it and inspect it. Once inspected, we will notify you of the status of your refund. If your return is approved, we’ll initiate a refund to your original method of payment. You’ll receive the credit within 3-5 days, depending on your card issuer’s policies.